Refunds & cancellations

Refunds are processed to the same card used for the original payment, through Uzum Bank. Refund timelines depend on your issuing bank and typically take 3–10 business days. To request a refund or cancellation, please contact us at info@sezam-voyages.com with your booking reference. Cancellation fees may apply depending on how far in advance you cancel — full terms are available on request.